Privacy Policy

This privacy notice for Kaliki Tech Labs Private Limited ("Company," "we," "us," or "our") explains how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://kalikitechlabs.com or any website linked to this Privacy Policy
• Use our software, apps, CRM, AI chatbots, or communication automation tools
• Engage with us in sales, support, marketing, events, or any related activities

SUMMARY OF KEY POINTS

• Personal information: We process personal data depending on your interaction with our Services.
• Sensitive data: We do not process sensitive personal information.
• Third-party data: We may receive information from marketing partners, public sources, and integrations.
• Processing: We process data to operate, improve, secure, and provide our Services.
• Sharing: We may share information with service providers, payment partners, and during business transfers.
• Security: We use technical and organizational measures but cannot guarantee 100% security.
• Your Rights: Depending on your location, you may have the right to access, delete, update, or restrict your data.
• How to exercise rights: Contact us at support@kalikitechlabs.com.

1. WHAT INFORMATION DO WE COLLECT?

A. Personal Information You Provide

We collect information you voluntarily give us when you:

• Create an account
• Request a demo
• Subscribe to newsletters
• Use our CRM or automation tools
• Contact support
• Make payments

We may collect:

• Name
• Phone number
• Email address
• Job title
• Company name
• Username and password
• Billing and mailing address
• Payment details (processed securely via third-party gateways)

Sensitive Data:

We do not collect or process sensitive personal information.

Payment Information

Processed securely by Razorpay, Stripe, or other payment providers used by Kaliki Tech Labs.

Social Login Data

If you sign-up using Google, Facebook, or other social accounts, we receive basic profile details as permitted by your privacy settings.

B. Information Automatically Collected

We collect device and usage data, including:

• IP address
• Browser type
• Device identifiers
• Operating system
• Location (approximate)
• Access times
• Pages visited
• Logs, crash data, and diagnostic data

This helps us maintain security, analyze usage, and improve performance.

C. Information from Other Sources

We may receive limited information from:

• Marketing partners
• Public databases
• Social media platforms
• Advertising networks
• Third-party integrations (WhatsApp Cloud API, Meta, Google, etc.)

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

• Create and manage user accounts
• Provide and maintain Services (CRM, AI tools, automation systems)
• Personalize user experience
• Improve product performance
• Communicate updates, alerts, and support messages
• Perform analytics and troubleshooting
• Ensure security and prevent fraud
• Comply with legal obligations

With your consent, we may also send marketing or promotional content.

3. LEGAL BASES FOR PROCESSING

Depending on your region, we rely on:

• Consent
• Contractual Necessity (to provide Services)
• Legitimate Interests
• Legal Obligations
• Vital Interests

(EU, UK, and Canadian-specific wording preserved for compliance.)

4. WHEN AND WITH WHOM DO WE SHARE DATA?

We may share your information with:

• Service providers (hosting, analytics, support tools, API partners)
• Payment gateways
• WhatsApp Cloud API / Meta integrations
• SMS and communication vendors
• Business transfer parties (in case of merger/acquisition)

We do not sell user personal information.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and tracking technologies to enhance user experience and analytics. Users can control cookies through browser settings.

6. SOCIAL LOGIN HANDLING

If you log in via Google/Facebook/Apple, we collect only authorized profile details. We recommend checking your social provider's privacy settings.

7. DATA RETENTION

We keep user data for as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Maintain product functionality

Inactive accounts may be retained for up to 36 months.

8. DATA SECURITY

We use encryption, access controls, and organizational safeguards. Still, no system is fully immune to cyber threats.

9. CHILDREN'S PRIVACY

We do not knowingly collect data from those under 18. If such data is found, it will be deleted promptly.

10. YOUR PRIVACY RIGHTS

Depending on your region, you may request:

• Access to personal data
• Correction
• Deletion
• Restriction of processing
• Data portability
• Opt-out from marketing

Contact: support@kalikitechlabs.com

11. DO-NOT-TRACK CONTROLS

We currently do not respond to DNT signals due to lack of industry standards.

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents have additional rights including:

• Request to know
• Request to delete
• No discrimination for privacy choices
• Right to opt out of data sharing

Kaliki Tech Labs does not sell personal information.

13. VIRGINIA PRIVACY RIGHTS (VCDPA)

Virginia residents may access, correct, delete, or request copies of their data and opt out of targeted advertising.

14. UPDATES TO THIS POLICY

We may update this privacy notice periodically. Revisions will be posted with a new "Last Updated" date.